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With over 1.4 million residents in 12 district councils and 300 town and parish councils, Kent County Council residents have a broad set of service needs in everything from help with small business growth to managing a growing senior population. Kent looked at digital technology as a way not just to improve how they delivered services, but as a way to completely reimagine how they served their entire population.

As Elizabeth Harrison, Economic Development Manager for Kent County Council, noted, “we wanted to think big, we wanted to think bold, and we wanted to think imaginatively about what was in the art of the possible with new technology.” What does that bold thinking look like?

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